Frequently Asked Questions

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Frequently Asked Questions
How do I place my order?

Once you have finished adding items to your shopping cart using the BUY button and are ready to complete your transaction, move your cursor on the “CHECKOUT” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional materials from AlchemLife, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing. Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

If you have a valid promotional code, you may enter it in the “Gift Voucher” field directly beneath the Review Order section. Be sure to click on the “Apply Coupon” button in order to have your savings calculated and applied to your order. After completing the shipping and coupon discount information, click on the “Place Order Now” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your payment details, click on the “Submit order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

How do I sign up to receive promotions and information?

Enter your email address into the box at the bottom of every page of our website. Alternatively check the box during account sign up. Don’t forget you can also keep in touch with us on Facebook, Google+ and Twitter! You can amend your preferences at any time by visiting your Sign In page.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our ecommerce platform encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it

What is PhytoAdvanceTM technology?

The PhytoAdvance technology comes with over 75 years of experience of using science and precision technology to extract plant actives, resulting products that have superior bioavailability and thus are more effective than usual plant based medicines.

Who is AlchemTM International?

Alchem International was founded in 1935 and is a pioneer in the field of Phytochemicals with over 75 years of experience in providing plant derived active ingredients to the Pharmaceutical, Cosmetic and Nutraceutical industries across 35 countries globally.
We have over 1000 employees worldwide, with 3 manufacturing sites across India and 4 International divisions with offices in India, Europe, Hong Kong and the United States.

Who is AlchemLifeTM?

AlchemLife is a brand of AlchemTM International a global leader with over 75 years of experience in phytoceuticals – the science of discovering and using plant molecules for medicinal purpose. Its products provide people suffering from chronic ailments with natural and clinically proven solutions to convey health and well-being during life’s journey.

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