TERMS OF USE

Before you access this Website, www.alchemlife.com/in, or avail the services/purchase the produces offered on the Website, we request you to please go through these Terms of Use (“Terms”) and the Privacy Policy. These Terms and the Privacy Policy together constitute a binding legal agreement (“Agreement”) between you and AlchemLife.

BY CONTINUING TO ACCESS AND USE THIS WEBSITE YOU CONFIRM THAT YOU ACCEPT OUR TERMS SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS, YOU MUST LEAVE THIS WEBSITE IMMEDIATELY.

Your access to/use of the Website and Services provided therein will be solely at our discretion.

About us

AlchemLife.com is a website owned and provided by Alchem Phytoceuticals (hereinafter “AlchemLife”), a division of Alchem International Private Limited. If you need any information or have a complaint/grievance pertaining to this website or any of our services, please contact us using any of the following methods:

Phone: +91-9999765098

Write to us at contact@alchemlife.com

 

Professional Standards

AlchemLife services are rendered either from its own licensed premises or from the licensed premises of its associates/network pharmacies under strict supervision of qualified and registered pharmacists. All pharmacists are bound by codes of professional ethics and conduct.

Privacy

Your privacy and that of each person whose information you provide to us is important to us. Please see our privacy policy for details of what information we collect and how we will use and protect it.

Registration

By registering for and/or using these services you agree that you are at least eighteen years of age and you are not debarred by any law to contract and you agree to have read and accepted the following terms and conditions:

Visitors to this website are encouraged to register in order to use its facilities/ services. We are not under any obligation to accept a request for registration and reserve the right to suspend or terminate access at any time if your continued use is believed to prejudice us or other users. By registering to use this website, you confirm that the information you provide during the registration process is accurate and complete. You agree to update your registration details promptly if they change. All registration information you provide will be kept secure and processed in accordance with our privacy policy

Username and Passwords

During the registration process you may be allocated, or invited to choose, your own username and password which will be unique to you. You are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.

Offers, promotions, software and downloads

AlchemLife and other third parties with whom we have a business relationship may occasionally promote their goods or services on the website or through other direct marketing initiatives or may make software and other material available to you for purchase or download. Whilst we try to encourage third parties to offer good quality products, services and material at competitive prices, we have no control over them. We do not endorse the products or services they offer, or give you any assurance that they will be suitable to your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same. All promotions are for a limited period and subject to special terms and conditions, which are in addition to and not in derogation of the terms and condition stated herein.

Calculation of Discount

All discounts are calculated on the Abated MRP (“Abated MRP” means the price excluding the Tax component). The bill payable by a customer will include actual taxes calculated on Taxable Value (“Taxable Value” means Abated MRP minus the applicable discount).. No discount is granted on taxes, as applicable and amended from time to time.

Ownership of materials and license terms

AlchemLife duly owns or has a valid license to the content of the Website and all copyrights, patents, trademarks, service marks, trade names and all other intellectual property rights and are protected under applicable law. You agree, understand and acknowledge that you have no right in and to the content available on the Website including any part thereof.

Some of the content on the Website is owned by third parties and credit for the same is duly given to such third party on the Website.

As a condition of use and access of the Website, you warrant and undertake that you will not:

  • Copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivate works from all or any part of this website or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion)
  • Use this website or any of the materials or software on it, or provided to you through it, for:
  1. Any unlawful purpose or in contravention of applicable law
  2. Commercial exploitation without our prior written consent
  3. Any purpose or in any manner that may give a false or misleading impression of us, our staff or our services
  • Use, upload or transmit:
  1. Any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress, or which may affect or infringe the rights of any other person
  2. Any device, software, file or mechanism which may interfere with the proper operation of this website or our systems
  • Establish a link to this website from any other website, intranet or extranet site without our prior written consent
  • Decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website
  • Do anything that may interfere with or disrupt this website or our service
  • Encourage or permit others to do any of the above

You further agree to indemnify, defend and hold harmless AlchemLife and our parent, subsidiaries, affiliates, partners, directors, agents, officers, contractors, subcontractors, licensors, suppliers, service providers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of the Terms or your violation of any law or the rights of a third-party.

Suitability of materials

We do not give any assurance that the materials provided or available to you on or through this website are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.

Links from this website

We may, from time to time, provide links from this website to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

Surveys, Contests & Referrals

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys, contests or referrals programs is completely voluntary and, therefore, you have a choice whether to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site. The terms and conditions for each survey and contest may differ or may otherwise be amended and cancelled at the sole discretion of AlchemLife.

Monitoring

We may monitor activity and content on this website and may take any action we consider appropriate if we suspect that you may be in breach of these Terms , including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.

Security

We employ security technology as detailed in our privacy policy. However, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.

Accuracy of Information

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continuously developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on this website, of any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact us and/or your doctor directly.

Disclaimer

ALCHEMLIFE DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES. NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.

Liability

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:

  • THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US.
  • THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH
  • ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE. NOTHING IN THESE TERMS  SHALL AFFECT YOUR STATUTORY RIGHTS

Third party rights

Nothing in these Terms  is intended to nor shall it confer a benefit on any third party and a person who is not a party to these Terms  or any contract formed thereunder has no rights to enforce them.

Waiver

No delay or decision not to enforce rights under these Terms will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

WE RESERVE THE RIGHT TO CHANGE THESE TERMS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING.

IF YOU USE THE WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONSIf there is a conflict between these terms and the modified terms, the modified terms will govern that conflict.

 

Age Restrictions

We only accept orders from customers who are 18 years old or over although they may order for persons who are under 18. By placing an order, you confirm that you are at least 18 years of age.

Residency

We only accept orders from and dispatch orders to addresses in selected locations in India.

Binding agreement

No order placed by you will be binding on us until we have confirmed the order to you by phone, email or in writing. We reserve the right to reject any order.

Delivery and Packaging Costs

Normal delivery charges will apply as per AlchemLife’s delivery policy in force at time of placing the order by you.

In providing payment card details, you confirm that you are authorized to use the card and authorize us to take payment in full for the applicable prescription charges, postage and packing charges and any other charges, if any, that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway and/or card originally used for payment.

Discount on Selected Products

Discounts provided on the website are on selected specified products. Discounts are not applicable on all products and on any products so mentioned elsewhere on the website.

Non-Availability/Suitability of Products

If any of the items are not available, or are not suitable for dispensing through this service, we will try to contact you using the information in your registration to inform you of the same.

Delivery of fulfilled orders

All items are delivered to the address provided by you in your registration or to an alternative address, if directed by you. You acknowledge and accept that items will need to be signed for on delivery and authorize any person at your chosen delivery address to sign for the items as your authorized representative. In the event the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.

No Warranties

AlchemLife makes no warranty that:

  • The website will meet your requirements
  • The website will be available on an uninterrupted, timely, secure, or error-free basis
  • Any results that may be obtained from the use of the website or any services offered through the Website will be accurate or reliable
  • AlchemLife disclaims all warranties as to the accuracy, completeness or adequacy of such information.

Order, Acceptance & Delivery:

Placement of an order either directly (in case of a repeat order or continuous drug administration as prescribed) shall constitute an agreement with us. All orders are subject to acceptance and confirmation of delivery date and time. Mere receipt of an order  from you does not amount to acceptance of your order nor guarantee that the drugs will be delivered as per your requirement within a specific time. All orders are subject to availability of stocks. AlchemLife reserves the right to share your order with its associated pharmacies for fulfilling your prescription, who will dispense the drugs as per the prescription and issue a valid sale receipt.

All orders made by the customers shall be subject to various laws, including Drugs and Cosmetics Act (as may be amended from time to time). All orders will be delivered through a delivery agent without disclosing your personal information or medical details in compliance with applicable laws. On delivery AlchemLife shall be entitled to full payment for the same.

Acceptance of the Goods

We request you to verify the complete details and the documents provided to you, before acceptance of the Goods. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by AlchemLife once the same are accepted at the time of delivery.

Notification of errors

You should check the items dispensed to you carefully and promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items.

Cancellation, Return and Refund

Please refer to our Return Policy for more details.

WARNING

YOU MUST CHECK ALL ITEMS DISPENSED TO YOU AND SHOULD NOT TAKE ANY MEDICATION THAT APPEARS TO HAVE BEEN TAMPERED WITH OR WHICH MAY HAVE BEEN DISPENSED IN ERROR.

Information Technology Act

Certain laws in India prohibit and impose restriction on use of the Website and you are advised to make familiar with those laws and not to post any information or messages that are, or that may be construed, as being malicious, defamatory, inappropriate, slanderous, pornographic or otherwise sexually oriented or that makes attacks on or otherwise opines or comments on any individuals or groups of individuals, educational institutions or any other entities whatsoever (whether companies, firms, or any other institutions). You also agree not to post any information to which you do not have copyright or other appropriate permissions to post in public forum. Your failure to comply with these terms may result in removal of your posts without prior notice. The IP address of all posts is recorded to aid in enforcing these conditions.

Other Laws

Certain laws require us to maintain data with respect to goods and services provided and other personal information in a prescribed format and AlchemLife will use all information to the extent required for compliance with applicable laws and as may be directed from time to time.

Force Majeure:

AlchemLife shall not be liable to the extent the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. AlchemLife may at its sole discretion withdraw the services or Goods if a Force Majeure event occurs.

Liability for our Services

To the extent permitted by law, AlchemLife and its associates/employees will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

To the extent permitted by law, the total liability of AlchemLife and its associates/employees for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services (or, if we choose, to supplying you the Services again).

In all cases, AlchemLife and its associates/employees will not be liable for any loss or damage that is not reasonably foreseeable.

Governing Law and Jurisdiction

The Terms of Use Agreement is governed by and construed in accordance with the laws of India, without reference to conflict of laws principles and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts located in Delhi, India.

This website is intended for Indian audience only.