Terms and Conditions

BY CONTINUING TO ACCESS AND USE THIS WEBSITE YOU CONFIRM THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE IMMEDIATELY.

About us

AlchemLife.com website is owned and provided by Alchem Phytoceuticals (hereinafter “AlchemLife”), a division of Alchem International Private Limited. If you need any information or have a complaint about this website/mobile application or any of our services please contact us by one of the following methods:

Phone: +91-9999765098

Write to us at contact@alchemlife.com

 

Professional Standards

The AlchemLife services are rendered either from its own licensed premises or from the licensed premises of its associates / network pharmacies which are undertaken under strict supervision of the qualified and registered pharmacists. All pharmacists are bound by codes of professional ethics and conduct.

Privacy

Your privacy and that of each other person whose information you provide to us is important to us. Please see our privacy policy for details of what information we collect and how we will use and protect it.

Registration

By registering and using the services you agree that you are eighteen years and above and you are not debarred by any law to contract and you agree to have read and accepted the following terms and conditions:

Visitors to this website/mobile application are required to register in order to use its facilities/ services. We are not under any obligation to accept a request for registration and reserve the right to suspend or terminate access at any time if your continued use is believed to prejudice us or other users. By registering to use this mobile application you confirm that the information you provide during the registration process is accurate and complete. You agree to update your registration details promptly if they change. All registration information you provide will be kept secure and processed in accordance with our privacy policy

Username and Passwords

During the registration process you may be allocated, or invited to choose, your own username and password which will be unique to you. You are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.

Offers, promotions, software and downloads

AlchemLife and other third parties with whom we have a business relationship may occasionally promote their goods or services on mobile application or through other direct marketing initiatives or may make software and other materials available for you to purchase or download. Whilst we try to encourage third parties to offer good quality products, and services and materials at competitive prices we have no control over them or other third parties, we do not endorse the products or services they offer, or give you any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same. All promotions are for limited period and subject to special terms and conditions, which are in addition and not to the terms and condition stated herein.

Calculation of Discount

All discounts are calculated on the Abated MRP (“Abated MRP” mean the price excluding the Tax component). The bill payable by customer will include actual taxes calculated on Taxable Value (“Taxable Value” means Abated MRP minus the applicable discount). Tax is calculated after deducting discount from MRP. No discount is granted on taxes, as applicable and amended from time to time..

Ownership of materials and license terms

  • Copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivate works from all or any part of this website or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion)
  • Use this website/mobile application or any of the materials or software on it, or provided to you through it, for:
  1. Any unlawful purpose or in contravention of applicable law
  2. Commercial exploitation without our prior written consent
  3. Any purpose or in any manner that may give a false or misleading impression of us, our staff or our services
  • Use, upload or transmit:
  1. Any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person
  2. Any device, software, file or mechanism which may interfere with the proper operation of this website or our systems
  • Establish a link to this mobile application from any other website, intranet or extranet site without our prior written consent
  • Decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website
  • Do anything that may interfere with or disrupt this website or our service
  • Encourage or permit others to do any of the above

Suitability of materials

We do not give any assurance that the materials provided or available to you on or through this website/mobile application are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.

Links from this website

We may, from time to time, provide links from this website to other websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

Surveys, Contests & Referrals

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys, contests or referrals programs is completely voluntary and the user therefore, you have a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site. The terms and conditions for each survey and contest may differ or otherwise amended and cancelled at the sole discretion of AlchemLife.

Monitoring

We may monitor activity and content on this website and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.

Security

We employ security technology as detailed in our privacy policy however, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.

Accuracy of Information

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on this website, in of any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact us and/or your doctor directly.

Disclaimer

ALCHEMLIFE DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS WEBSITE/MOBILE APPLICATION IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES. NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.

Liability

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:

  • THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US.
  • THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH
  • ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH

BY YOU OF THESE TERMS AND CONDITIONS. NOTHING IN THESE TERMS AND CONDITIONS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE. NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS

Third party rights

Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts and a person who is not a party to these Terms and Conditions has no rights to enforce them.

Waiver

No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING.

IF YOU USE THE WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS

 

Age Restrictions

We only accept orders from customers who are 18 years old or over although they may order for persons who are under 18. By placing an order, you confirm that you are at least 18 years of age.

Residency

We only accept orders from and dispatch orders to addresses in selected locations in India.

Binding agreement

No order placed by you will be binding on us until we have confirmed the order to you by phone, email or in writing. We reserve the right to reject any order.

Delivery and Packaging Costs

Normal delivery charges will apply as per AlchemLife’s delivery policy in force at time of placing the order by you.

In providing payment card details, you confirm that you are authorized to use the card and authorize us to take payment in full for the applicable prescription charges, postage and packing charges and any other charges, if any, that become due to us under these terms. Refunds, if applicable, will only be made to using the payment gateway and/or card originally used for payment.

Discount on Selected Products

Discounts provided on the website are on selected products. Discounts are not applicable on the following products and on any products so mentioned elsewhere on the website.

Non-Availability/Suitability of Products

If any of the items on are not available, or are not suitable for dispensing through this service, we will try to contact you using the information in your registration to inform you about the same.

Delivery of fulfilled orders

All items are delivered to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that items will need to be signed for on delivery and authorize any person at your chosen delivery address to sign for the items as your authorized representative. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.

No Warranties

AlchemLife makes no warranty that:

  • The website will meet your requirements
  • The website will be available on an uninterrupted, timely, secure, or error-free basis
  • Any results that may be obtained from the use of the website or any services offered through the Website will be accurate or reliable
  • AlchemLife disclaims all warranties as to the accuracy, completeness or adequacy of such information.

Order, Acceptance & Delivery:

Placement of an order either directly (in case of a repeat order or continuous drug administration as prescribed) shall constitute an agreement with us. All orders are subject to acceptance and confirmation of delivery date and time. Mere receipt of an order either from you does not amount to acceptance of your order nor guarantee that the drugs will be delivered as per your requirement within a specific time. All orders are subject to availability of stocks. AlchemLife reserves the right to share your order with its associated pharmacies for fulfilling your prescription, who will dispense the drugs as per the prescription and issue a valid sale receipt.

All orders made by the customers shall be subject to various laws, including Drugs and Cosmetics Act (as may be amended from time to time). All orders will be delivered through a delivery agent without disclosing your personal information or medical details in compliance with the applicable laws either directly to the patient or its authorized person. On delivery AlchemLife shall be entitled to full payment for the same.

Acceptance of the Goods

We request you to verify the complete details and the documents provided to you, before acceptance of the Goods. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by AlchemLife once the same are accepted at the time of delivery.

Notification of errors

You should check the items dispensed to you carefully and promptly upon receipt. If you believe there may have been a dispensing error, you should contact us immediately and should not take or use any of the items.

Cancellation, Return and Refund

Please refer to our Return Policy for more details.

WARNING

YOU MUST CHECK ALL ITEMS DISPENSED TO YOU AND SHOULD NOT TAKE ANY MEDICATION THAT APPEARS TO HAVE BEEN TAMPERED WITH OR WHICH MAY HAVE BEEN DISPENSED IN ERROR.

Information Technology Act

Certain laws in India prohibit and impose restriction on use of the Website and you are advised to make familiar with those laws and not to post any information or messages that are, or that may be construed, as being malicious , defamatory, inappropriate, slanderous, pornographic or otherwise sexually oriented or that makes attacks on or the otherwise opines or comments on any individuals or groups of individuals, educational institutions or any other entities whatsoever (whether companies, firms, or any other institutions). You also agree not to post any information to which you do not have copyrights or other appropriate permissions to post in public forum. Your failure to comply with these terms may result in removal of your postings without prior notice to User. The IP address of all posts is recorded to aid in enforcing these conditions.

Other Laws

Certain laws require to maintain data with respect to the services, Goods and other personal information in a prescribed formats and AlchemLife will use all the information to the extent required in compliance with the applicable laws and as may be directed or amended from time to time.

Force Majeure:

AlchemLife shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. AlchemLife may at its sole discretion withdraw the services or Goods if a Force Majeure event occurs.

Governing Law and Jurisdiction

The Terms of Use Agreement are governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts located in Delhi, India.

This website is intended for Indian audience only.