Q. Who is AlchemLifeTM?
A. AlchemLife is a brand of AlchemTM International a global leader with over 75 years of experience in phytoceuticals – the science of discovering and using plant molecules for medicinal purpose. Its products provide people suffering from chronic ailments with natural and clinically proven solutions to convey health and well-being during life’s journey.
Q. Who is AlchemTM International?
A. Alchem International was founded in 1935 and is a pioneer in the field of Phytochemicals with over 75 years of experience in providing plant derived active ingredients to the Pharmaceutical, Cosmetic and Nutraceutical industries across 35 countries globally. We have over 1000 employees worldwide, with 3 manufacturing sites across India and 4 International divisions with offices in India, Europe, Hong Kong and the United States.
Q. Where can I find AlchemLife’s products in the UK?
A. Our products can be ordered on our website: www.alchemlife.com/uk and all UK deliveries are made within 5 days of ordering. It’s simple, safe and straightforward…you don’t have to leave your home.
Q. What is PhytoAdvanceTM technology?
A. The PhytoAdvance technology comes with over 75 years of experience of using science and precision technology to extract plant actives, resulting products that have superior bioavailability and thus are more effective than usual plant based medicines.
Q. How do I sign up to receive promotions and information?
A. Enter your email address into the box at the bottom of every page of our website. Alternatively, check the box during account sign up. Don’t forget you can also keep in touch with us on Facebook, Google+ and Twitter! You can amend your preferences at any time by visiting your Sign In page.
Q. Can I order AlchemLife’s products by phone or by email?
A. Unfortunately not, please use our online shop https://www.alchemlife.com/uk/ to order our products in just a few clicks.
Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our e-commerce platform encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
Q. Are my personal details safe with your company?
Q. How do I place my order?
A. Once you have finished adding items to your shopping cart using the BUY button and are ready to complete your transaction, move your cursor on the “CHECKOUT” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.
If you expect to purchase additional materials from AlchemLife, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing. Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. If you have a valid promotional code, you may enter it in the “Gift Voucher” field directly beneath the Review Order section. Be sure to click on the “Apply Coupon” button in order to have your savings calculated and applied to your order. After completing the shipping and coupon discount information, click on the “Place Order Now” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your payment details, click on the “Submit Order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
Q. How will I know that you have received my order?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference. You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
Q. What are your shipping and handling rates?
A. Our shipping rate is £2.00 for a total order below 20£. If your order exceeds £20 delivery is FREE!
Q. What payment methods do you accept?
A. We only accept the following payment methods: Visa and MasterCard credit cards and PayPal account. Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed and you will be emailed an invoice as soon as you complete your online order. In the event that we cannot fulfill your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.
Q. Can I cancel or change my order?
A. After you’ve submitted your order, you can’t change or cancel it. You can, however, choose to return your order after you’ve received it subject to terms and conditions. Please read our Returns & Exchange policy for further details.
Q. Is there a minimum order amount?
A. No, there is no minimum amount that you are required to spend.
Q. How do I use a promotional code?
A. You’ll see the option to insert ‘Gift Voucher’ code below the “Review Order” section on our online checkout. To redeem the offer, just enter your code into the box. Only one code can be used per transaction. Be sure to click on the “Apply Coupon” button in order to have your savings calculated and applied to your order. Make sure you do this before placing your order – promotion codes cannot be applied afterward. T&C apply.
Q. I have forgotten my password or username, what should I do?
A. Please know that if you forgot your username or password, you can only regain access via email on our website. If you never linked an email address to your account, you cannot reset your password and need to create a new account. To reset your password: Visit our “Login or create an account” page and click on “Forgot your password?” below the Registered Customers section. Type in your email address. Follow the instructions you receive via email to reset your password. Open https://www.alchemlife.com/uk/ and click SIGN IN to your account to log in with your existing username and new password. If you did not receive an email, it’s possible that you didn’t add an email address or you used a different email address.
Q. I placed an order, but haven’t received a confirmation email?
A. All orders placed are issued with an automated email confirmation. Please do check your Spam/Junk folder in your email, as well as your inbox. If you order has been placed, you will receive an email confirmation. Please email email@example.com if you have not received an email receipt in any of your email folders. Please provide as much information as possible regarding your details: – name, shipping address, items ordered, date, time.
Q. Do you ship internationally?
A. We do not ship internationally. Orders can only be shipped to the country where the order originates, which is the UK.
Q. How long until I receive my package?
A. The estimated delivery time is 5-7 business days upon order payment confirmation.
Q. What is your method of delivery?
A. We use different third-parties to deliver your package, allowing 2-5 business days for delivery and a tracking number for you to be able to track the progress of your delivery. You will receive this tracking number via email shortly after your order. If you do not receive it, then please contact us.
Q. Can I make changes to the delivery address after I place my order?
A. We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfillment and shipping time. If the delivery address must be changed, your order will have to be canceled and then replaced. We apologize for any inconvenience. For information regarding our cancellation policy please visit the information below or you may contact us for any other questions.
Q. What am I responsible for upon delivery?
A. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.
Q. How do I cancel my order?
A. Once an order is placed, there is no provision to cancel or return it. Please ensure to check your order details prior to confirming. AlchemLife reserves the right to cancel an order if error on site or if the products are out of stock. If the Payment is charged to card prior to cancellation of order, we reserve the right to forfeit the charge.
Q. What are your cancellation policies?
A. Most products sold by AlchemLife qualify for free exchange or replacement within 30 days from the date your order ships. Please visit our website to process your return. The product must be in its original condition, unused and in its original packaging. We do not refund any freight or shipping charges. This policy applies to domestic orders only. We do not accept returns or exchanges for any products after 30 days from the date your order ships.
Q. Where do I return my articles?
A. We’re sorry it didn’t work out. Please return product at the following address:
James and James Fulfilment
FAO Returns Liliput Road
Brackmills Industrial Estate
James & James is our fulfillment partner based in the UK who is taking care of storing, picking, packing and dispatching AlchemLife’s products and making sure your orders will be processed and shipped as soon as possible.
Q. What are your return policies?
A. If you are not entirely satisfied with your purchase, if the package is damaged or out-of-date, simply return the item within 30 days with your receipt. Refunds will be issued in the same method of payment as the original payment. A purchase made with a credit card: a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to the store.
Q. Satisfaction commitment
A. In the unlikely event you are unhappy with your product(s), please notify us within 24 hours of delivery and you may return the arrangement for a refund, request an exchange of products, or receive store credit.
Q. How long does it take for me to get a refund?
A. Once your return is received and inspected by our distribution center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.