Our Return and Cancellation Policy
In this policy, the words “we”, “our”, and “us” refer to Alchem Phytoceuticals or AlchemLife (a division of Alchem International Private Limited)and the privacy mechanism outlined identify personally identifiable or personal information that may be collected, how such information is used, and the choices you have regarding our use of this information.
In addition to the terms stated in Term & Conditions provided under this Website, we are committed to protecting your privacy. Authorized representatives of AlchemLife on a need to know basis only use any information received from you or a registered medical practitioner authorized by you. We constantly review our systems and data to secure your personal and health information. We will investigate any complaint or such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Any User who does not agree with any provisions of the same is required to leave the Website immediately. Should you disagree with policy and still continue to access the Website and provide your personal information, AlchemLife disclaim all the liabilities arising therefrom.
Personal Information shall mean the information which identifies the User, name, identification number email address, age, phone number, password, health record (including the name of the doctor) or any financial account information provided to AlchemLife at the time of registration or any time thereafter.
AlchemLife has taken all reasonable precautions to treat Personal Information as confidential with industry standards that it has implemented to protect from unauthorized access, improper use or disclosure, modification and unlawful destruction or accidental loss of the Personal Information.
Use of your personal information: While availing our services you or your authorized representative will provide access to AlchemLife with your personal information . If that information is wrong, you can request us to modify or delete the same. AlchemLife will take all reasonable measures to ensure that the information is modified and used for rendering services to you and as otherwise in compliance with laws. When editing or deleting personal information, we may ask you to verify your identity before we can act on your request. AlchemLife may at its discretion reject any request that is contrary to law, requires un-reasonable technical efforts. We do not assure that we will delete all residual copies and archives made by any third party without our knowledge and consent.
Your Personal Information may be shared with third parties who have a need or authority to receive such information, if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to comply with (i) in response to any authority having to receive such information under law (ii) any order of court (iii) detect, prevent, or otherwise address fraud, security or technical issues (iv) protect against harm to the rights, property or safety of AlchemLife, our users or the public as required or permitted by law.
You agree to provide us your Personal Information if you wish to avail any services as provided in the Website and the same is used to identify yourself. AlchemLife Representative may request you either by email, phone or letter / courier certain Personal Information (such as full legal name, address, name of your doctor, Goods that are consumed etc.,) and such other information that may be required from time to time. Should AlchemLife use the Personal Information and make any analysis or understand the trends of your Personal Information and lifestyle through a certified officer, you authorize us to share the same with your doctor for a limited purpose of his understanding and validation, however AlchemLife will exclusively own such data and records, unless you opt to buy the same for a consideration payable to AlchemLife.
AlchemLife does not make any unsolicited calls or otherwise market any products or services, except for in relation to the purpose for which such information has been provided or taking any feedback or addressing the complaints. User shall not disclose their Personal Information to any third Parties not authorized by AlchemLife and verify the identity of such personal who seek information. AlchemLife will communicate with the Users through email and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The Users can change their e-mail and contact preferences at any time by logging into their account or by calling the customer support or such or mode available from time to time.
AlchemLife may, if you so choose, send direct mailers to you at the address given by you. You have the option to ‘opt-out’ of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and to the extent that you choose not to receive such mailers, we will take all steps to remove you from the list. Should you evidence any violation of our terms and policies, please write to us or call us on our call center and report such incident.
AlchemLife may have to use Personal Information without reference to any persona or identity for research, statistical analysis and business intelligence purpose and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
All AlchemLife employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User’s sensitive personal data and information.
AlchemLife may also disclose or transfer User’s personal and other information which a User provides, to another third party as part of reorganization or a sale of the assets of a AlchemLife corporation division or company. Any third party to which AlchemLife transfers or sells its assets will have the right to continue to use the personal and other information that a User provide to us.
To the extent necessary to provide Users with the services on the Website, AlchemLife may provide their Personal Information to third party contractors who work on behalf of or with AlchemLife to provide Users with such services , to help AlchemLife communicate with Users or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these services in accordance with their own privacy policies.